Today, was my last day of an online certification training and my assignment was to prepare for an upcoming client and share my approach with two colleagues.
I’ve been in the training business for a while so the exercise itself was a good one. I had to think through my approach and put it in another person’s format.
That assignment made me think differently about my content. I started to see where my experienced self missed some steps and it inspired me to challenge my old process with new ideas.
The Most Powerful Lesson
But, the most powerful lesson came from my colleague who said, “I’ll go first. I am brand new with this content and I really want to get some feedback on my approach. If it is okay with you, I am going to show you all of my prepared documents and handouts so you can give me feedback.”
I thought ‘My goodness! I don’t have that many prepared documents to show‘.
And, as she walked through each one, I realized how much care and attention that client was going to receive. They were her first client and she was going to make sure to be perfect for them.
Then it hit me: we are always best for our firsts and when we are new. Our first day on the job, our first date, our first customer.
The challenge is not being the best for our first, but being best for our 31st, 131st, etc.
Thank you to my newbie who reminded me of what my parents taught me, “Always be your best.”
Like what you see?
We love helping teams and leaders develop capacity and reach their potential.
Get your free report on how to D.R.I.V.E. Trust and learn the five behaviors that will help you build trust today.