A Gen Y’s Perspective on Everything DiSC® Certification – Part 1

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Week 1 of 4: Pre Work & Live Session 1

“One of the great responsibilities we have as a society is to educate ourselves, along with the next generation, about which substances are worth ingesting, and for what purpose, and which are not.” –Sam Harris

When I was first approached by the owners of my company to go through certification training I agreed in a heart beat. Mainly because I wanted to learn a new skill and grow myself in the workplace, but also to get a deeper understand of Everything DiSC®. Young adults around my age have no idea about DiSC® and when I am asked about it, I get a weird look and I assume they are thinking “So, you teach people how to get along?”. I just want to scream at them and say YES but it is cooler than that!

Certification started with an email inviting me to our virtual classroom. There is a bliss in the simplicity of this site. It is very easy to navigate through and organized.  I am a CS style and this means I thrive on checklists.  This online certification platform lists the activities I am required to do and checks them off automatically when I complete the challenge. How great is that? Yes, I was amazed as well.

Now, my love for this experience only grows more.  This is a flipped classroom experience.  A flipped classroom encouraged me to learn the lesson a week before the class.   I was required to complete the activities before our live session because in the live session, we discuss the items we learned from the pre-work activities.   This new flipped classroom approach of teaching created more space for my own thoughts, interpretations, and possible comments I would make during the live session. I felt confident and prepared going into our first live session.

In my first live video session with my cohort, we were asked to place our name on a map of the world to show our geographical location. The participants were from all around the world, and I was amazed by how Everything DiSC Workplace® Certification brought us all together.   The live session was very interactive and felt like an actual in-person classroom. The facilitator popped in and out through the different groups, and shared ideas with the rest of the participants through our whiteboard presentation online! Everyone in this live session was highly engaged and participation never ended.

From the perspective of becoming a facilitator, my biggest take away from week 1 is that knowledge is endless. The other participants provided insights on a variety of topics and used examples to explain different concepts.   It helped me gain wisdom on how to become a well-rounded facilitator. Knowledge is what gets me very excited to continue learning and growing through this experience.

From the perspective of a Gen Y, my biggest take away is the Everything DiSC® Profile. The information, the science, and the technology all put into this profile makes understanding people so simple and gave me strategies on how to get along with others. Gen Y’s seek resources for development and this is the tool to learn!   The cornerstone principles of Everything DiSC® highlight the meaning behind this tool. It creates awareness to be equally valuable, how other factors influence each person, and how to understand yourself and others to build those effective relationships.

To answer the question, “So, you help people get along at work?”  I say with enthusiasm “Yes!”. DiSC® teaches you how to get along with people, but it also teaches you how to understand yourself so that you can better understand others to create comfortable and effective relationships. Gen Y’s seek a level of love that involves constant feedback and gratitude and if you effectively use DiSC® and give that level of love based on their style preference, a Gen Y’s experience in the workplace will be fueled by their level of love that is received. Understanding their style and how to reciprocate their needs will make a Gen Y feel like they are valued in the workplace.

 

Interested in becoming certified?

Click Everything DiSC Workplace® Certification Brochure to download more information about Everything DiSC® Workplace Certification.

Below are available dates for upcoming classes. Email info@think-training to sign up!

  • April 17 – May 15, 2017 (Live session each Monday from 9:00 – 10:30am CT)
  • June 1 – June 29, 2017 (Live session each Thursday from 10:00 – 11:30am CT)
  • July 10 – August 7, 2017 (Live session each Monday from 1:00 – 2:30pm CT)
  • September 11 – October 9, 2017 (Live session each Monday from 8:00 – 9:30am CT)
  • October 12 – November 9, 2017 (Live session each Thursday from 1:00 – 2:30pm CT)

Looking for a Great Book

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When I was growing up, my mom would always give me my next book to read, and all of them were fantastic!

When I went off to college, I would go to the library to pick out a book and they all seemed to be mediocre at best. I was sharing this with my mom one day (while standing at a pay phone and using a calling card) and she said, “Sarah, I only give you the ‘A’ books”.

Confused, I asked her, “What is an ‘A’ book?”

She went on to share that she read loads of books and gave them a letter grade of A – F. She would only pass the books on to her friends and family that received an “A”. You can see a copy of her list in the picture above. My mom is a tough grader – no one got an A on this list.

I recently went to a meeting of 40 business leaders in Hawaii and they were all asked to write down their 3 favorite books – their “A” list. I am sharing this list with you just in case you are in the need of a new good book.

Great Book Recommendations

  • Dances with Wolves
  • Growth Mindset
  • The Tipping Point
  • The 5 People You Meet in Heaven
  • The Secret
  • Lean In
  • Total Money Makeover by Dave Ramsey
  • Failing Forward
  • The Talisman
  • The Stand
  • Pillars of the Earth
  • Don Quixote
  • The Great Gatsby
  • Big Magic
  • Tess of the D’urbervilles
  • Girl Boss
  • The Miracle Morning
  • Essentialism
  • Lightless Sky
  • Kite Runner
  • The Year of Magical Thinking
  • Life on the Line
  • Starting Real Estate Conversations
  • The Stand
  • Grand Weaver
  • Not A Fan
  • Destiny
  • How to Win Friends and Influence People
  • The Life Intended
  • Boss Life: Surviving My Own Small Business
  • Essence of Inspiration
  • A Woman After God’s Heart
  • Think and Grow Rich
  • Last Lecture
  • First Light
  • The Purpose Driven Life
  • 8 Dimensions of Leadership
  • 5 Dysfunctions of a Team
  • Stop Juggling Elephants
  • Death of a Salesmen
  • School of Prophets
  • Fasting by Jentzin Franklin
  • 5 Love Languages

How about you?  Are there any books you think should be added to this list?  Share your “A” books in the comments below!

Giving Feedback Is Tough, or Is it?

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Which is harder? Giving feedback or receiving feedback?

Giving feedback can be tough or feel tricky if you are delivering constructive feedback. You may not want to hurt someone’s feelings, or you fear that your feedback will hurt your relationships, or you may question your right to give the feedback.

Either way, if you feel the feedback will help the person be more effective in their role or re-align their behaviors with their good intentions, then sharing the feedback is important.

The Giving Feedback Model

Today, we will share a model for Giving Feedback to make the process just a little easier.

Let’s start with your own mindset. What do you view feedback as? Is it something positive and helpful or negative and a punishment?

If you feel that it is the latter, then you need to prepare yourself with believing that feedback is a gift; that what you have to share will be very valuable to the receiver. The trick is really in how you deliver the feedback. How is the feedback packaged? HOW you communicate the feedback is its packaging and the content of the message is the true gift inside.

Regardless of the person’s personality or behavioral style, ground the conversation with a neutral tone by

1) Stating the situation or an observation that inspires the feedback.

For example, “I would like to talk to you about the comment you made during this morning’s team meeting about my behavior at the Christmas party.

Notice that this statement contains basic facts about the situation. The statement is free of emotion, judgment, and interpretations, and this is important in order to not activate defensive behavior from the person you are giving feedback to.

2) Next, share the impact of the situation.

For example, “I felt embarrassed in front of the team and it makes we wonder if you were intentionally trying to embarrass me.

This statement contains emotions and feelings which is important for the sender to express. It helps the person connect to the impact of their behavior and gives an opportunity for the receiver to view how their behavior was interpreted. It gives the receiver an opportunity to correct any misperceptions about the intentions of their words or actions.

3) Finally, when giving feedback, make a request that clarifies how you want the situation to be handled next time.

For example, “What I would like to request is that next time you have a concern about something I said or did, I would appreciate if we could talk privately in a one-to-one conversation instead of in front of others. I really value your thoughts and feedback and it is easier for me to talk about it without extra ears listening in.

Giving Feedback Model Infographic - Think Training

We often use this giving feedback model when sharpening communication skills, building trust within teams or in one-on-one relationships.

To learn more about how the Giving Feedback model can help your organization be more cohesive, contact us today and we’ll share these and other methods to help your team be happier and more effective.

Lessons from a Newbie

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Today, was my last day of an online certification training and my assignment was to prepare for an upcoming client and share my approach with two colleagues.

I’ve been in the training business for a while so the exercise itself was a good one. I had to think through my approach and put it in another person’s format.

That assignment made me think differently about my content. I started to see where my experienced self missed some steps and it inspired me to challenge my old process with new ideas.

The Most Powerful Lesson

But, the most powerful lesson came from my colleague who said, “I’ll go first. I am brand new with this content and I really want to get some feedback on my approach. If it is okay with you, I am going to show you all of my prepared documents and handouts so you can give me feedback.”

I thought ‘My goodness! I don’t have that many prepared documents to show‘.

And, as she walked through each one, I realized how much care and attention that client was going to receive. They were her first client and she was going to make sure to be perfect for them.

Then it hit me: we are always best for our firsts and when we are new. Our first day on the job, our first date, our first customer.

The challenge is not being the best for our first, but being best for our 31st, 131st, etc.

Thank you to my newbie who reminded me of what my parents taught me, “Always be your best.”